Shipping policy

SHIPPING POLICY

Shipping from Belgium

Orders are carefully prepared and shipped from Brussels, Belgium.

Shipping costs

Shipping costs are calculated at checkout according to the destination, parcel size, weight and selected delivery method.

Where available, tracked shipping is used to provide greater security for both the customer and Escritorie.

Packaging

Antique papers, letters, postcards and historical documents are carefully packaged to protect them during transport. Whenever reasonably possible, documents are shipped flat and securely protected against bending and moisture.

Parcel Shops and Lockers

For deliveries using Mondial Relay / InPost or another pickup-point service, customers may be asked to select a preferred Parcel Shop or Locker.

A valid email address and, where required by the carrier, a telephone number may be necessary for delivery notifications and parcel collection information.

Processing and delivery times

Orders are prepared as quickly as possible after payment has been confirmed.

Estimated delivery times depend on the destination and carrier and are provided for guidance only. Postal, carrier, customs or other delays outside Escritorie’s reasonable control may occasionally occur.

International orders

Orders shipped outside the European Union may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless otherwise required by applicable law, these charges are the responsibility of the buyer and are not included in the purchase price or shipping costs paid to Escritorie.

Customs procedures may also cause additional delivery delays.

Incorrect or incomplete delivery information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If an order cannot be delivered because the address or other information supplied by the customer is incorrect or incomplete, additional shipping charges may apply if the parcel needs to be sent again.

Damaged or missing parcels

If your order arrives damaged, please contact Escritorie as soon as possible and keep the item, packaging and shipping materials. Photographs may be requested in order to assess the situation and, where appropriate, submit a claim to the carrier.

If a tracked parcel appears to be lost in transit, please contact us so that we can investigate with the carrier.

Questions

For any questions regarding shipping, please contact us at escritorie@outlook.com.