Shipping
Orders are carefully prepared and dispatched from Brussels, Belgium, within 1–3 business days after payment confirmation, excluding weekends and public holidays. This preparation time is separate from the carrier’s delivery time.
Shipping costs and available delivery methods are displayed at checkout according to your order and destination. Delivery times vary depending on the destination and carrier.
Antique papers and documents are carefully protected and, whenever their format allows, shipped flat with suitable reinforcement. Decorative objects and cabinet curiosities are individually cushioned and securely packaged according to their size and fragility.
Where tracked shipping is used, tracking details are provided after dispatch.
Parcel shops and lockers
For Mondial Relay / InPost deliveries to a parcel shop or locker, please ensure that a suitable collection point is selected or confirmed. If necessary, we will contact you to arrange this before dispatch.
Please provide a valid email address and any telephone number required by the carrier so that you can receive delivery and collection notifications.
International orders
For deliveries outside the European Union, customs duties, import taxes or carrier clearance fees may apply. Unless explicitly included at checkout, these charges are payable by the buyer. Customs processing may affect delivery times.
Returns
You may notify us that you wish to return your purchase within 14 days of receiving it by emailing escritorie@outlook.com. You must then send the item back within 14 days of notifying us.
Please package returned items carefully to protect their condition. Return shipping costs are payable by the customer unless the item is damaged, defective or incorrect, or applicable law provides otherwise.
Please read our Refund Policy for full details of the return procedure, refunds and your statutory rights.
Damaged or incorrect items
If your order arrives damaged or you receive an incorrect item, please contact us promptly at escritorie@outlook.com. Photographs of the item and packaging will help us investigate and resolve the issue. This does not affect your statutory rights.
Questions?
For any questions about delivery or returns, please contact escritorie@outlook.com.