Refund policy

Returns and withdrawal

You may withdraw from your purchase without giving a reason by notifying us within 14 days of receiving your order.

To exercise this right, email escritorie@outlook.com with a clear statement that you wish to withdraw from your purchase. Please include your name and order number to help us identify your order.

We will provide return instructions and the return address. Exercising your statutory right of withdrawal does not require our approval.

You must send the goods back without undue delay and no later than 14 days after notifying us of your decision to withdraw.

Condition of returned items

Please return items complete and carefully packaged to protect them during transport.

You may inspect an item as you would in a physical shop. You are only responsible for any reduction in its value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

Antique papers, folding mechanisms, textile details and other delicate elements should be handled with particular care.

Return shipping costs

You are responsible for the direct cost of returning an item when you change your mind, unless we agree otherwise.

If an item is damaged, defective or incorrect, please contact us so that we can arrange an appropriate solution and cover any necessary return costs in accordance with your statutory rights.

We recommend using a tracked return service and retaining proof of dispatch.

Refunds

When you exercise your right of withdrawal, we will reimburse you without undue delay and no later than 14 days after being informed of your decision.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence that they have been sent back, whichever occurs first.

For a withdrawal covering the entire order, the refund includes the original standard delivery charge. Any additional cost resulting from your choice of a more expensive delivery option is not refundable.

Refunds are made using the same payment method as the original transaction, unless you expressly agree otherwise, and without refund fees. Your bank or payment provider may require additional processing time before the credit appears in your account.

Any deduction for diminished value will be explained.

Damaged, defective or incorrect items

Please contact escritorie@outlook.com promptly if your order arrives damaged, defective or incorrect. Where possible, include photographs of the item and packaging to help us resolve the issue.

The 14-day change-of-mind return period does not limit your statutory rights concerning faulty or misdescribed goods.

Contact

For questions about returns or refunds, email escritorie@outlook.com.